1. GENERAL PROVISIONS
1.1. This Agreement is an agreement between the Limited Liability Company " Travel Cars " representing the brand " TRAVEL CARS ", hereinafter referred to as the "Contractor", and any individual or legal entity, hereinafter referred to as the "Customer", which governs all relations arising between the parties in the part related to booking transfer, transport and other services to the Customer.
1.2. This Agreement is concluded by the Customer's acceptance of the conditions that are set forth in this Agreement and form a public offer.
1.3. Acceptance of all the conditions set forth in this Agreement, without additional signing and exchange of a written document by the parties, is the fact of the conclusion of the Agreement in accordance with Articles 367-377 of the Civil Code of the Republic of Uzbekistan.
1.4. Full and unconditional acceptance of the offer is the implementation by the Customer of actions to fulfill the conditions specified in this Agreement, including placing an Order on the website and paying by the Customer for services (payment using a bank card or in another way offered on the Contractor's website).
1.5. After the receipt of the Order, all information provided in the Order is automatically included in the description of the subject of this Agreement between the Contractor and the Customer.
1.6. The customer (party to this Agreement) is any person specified in the application, on whose behalf and / or in favor of whom payment is made under this Agreement.
1.7. This Agreement is a bilateral transaction consisting of an accepted public offer formed from the material terms of this Agreement, the text of this Agreement, its integral parts, the Order, as well as any annexes, agreements, regulations and provisions posted on the Contractor's website related to the procedure for providing services that are the subject of this Agreement.
1.8. The Contractor provides the Customer with reliable information about the composition and characteristics of transfer, transport and other services. Services are directly provided to the Customer by third parties. The Contractor is not a carrier, taxi service or the owner of road transport, but provides services for booking (pre-ordering) services provided by third parties, and therefore is not responsible for the life and health of Customers (passengers).
2. Terms and definitions
2.1. The following terms and definitions are used in this agreement:
2.1.1. Transfer is a complex service that includes:
- Waiting for the client (s) at the airport or train station before their actual arrival;
- Meeting by phone call;
- The client's trip by vehicle to the destination.
Transfers are carried out by cars, minibuses, midibuses and buses of all classes indicated on the official website of the Contractor www . travelcars . online . The transfer service implies the mandatory fulfillment of all of the above points. Exception, change of clauses is not allowed.
2.1.2. Transport services - the provision of a vehicle with a driver for transporting the Client. Transport services are provided within the boundaries of the settlement specified in the Order. The unit for measuring the volume of the service is 1 hour of the provision of transport services. Trips outside settlements, to / from the airport, railway station are equated to transfers.
2.1.3. Client - an individual to whom the Customer provides the opportunity to use transfer or transport services.
2.1.4. Agreement - this agreement of the parties on all essential conditions for the provision of services in the form of a public offer, further unconditionally accepted by the consumer of services in full through its acceptance.
2.1.5. Offer (public offer) - an offer addressed to an indefinite circle of persons, considered as an invitation to make offers, unless otherwise expressly indicated in the offer, as well as an offer containing all the essential terms of the contract, from which the will of the person making the offer is seen to conclude an agreement on those specified in terms and conditions with anyone who responds is recognized as an offer (public offer).
2.1.6. Acceptance - the answer of the person to whom the offer is addressed about its acceptance. The answer must be complete and unconditional. Silence is not acceptance. The performance by the person who received the offer, within the time period established for its acceptance, of actions to fulfill the terms of the contract specified in it (provision of services, payment of the corresponding amount, etc.) is considered acceptance, unless otherwise provided by law, other legal acts or specified in the offer.
2.1.7. Site is an information resource registered on the Internet at www.travelcars.uz.
2.1.8. Online booking system is an electronic register for recording the occurrence, change or termination of mutual rights and obligations under this Agreement. The online booking system allows you to search for and order services by drawing up and transmitting client notifications and orders over the Internet.
2.1.10. Payment - funds transferred by the Contractor to the Customer to pay for transfer, transport services or other additional services.
Terms that are not defined by the above concepts may be used in the Agreement. In this case, the interpretation of such a term is made in accordance with the text of the Agreement.
3. Subject of the Agreement
3.1. The subject of this Agreement is to provide the Customer with the possibility of booking transfer, transport and other services through the use of the Contractor's online booking system on the website www.travelcars.uz or by booking through online Messengers such as WhatsApp , Telegram , Skype , etc.
3.2. The order can be sent through the online booking system or the Messenger on the website no later than 24 (twenty four) hours before the start of the service. Depending on the city where services are provided, the minimum booking period may be reduced or increased.
3.3. The Customer, by placing an Order, expresses his irrevocable consent to receive information and advertising messages from the Contractor related to the execution of the Order, to the mobile phone number and (or) e-mail address specified by the Customer.
3.4. After placing the Order in the online booking system or Messenger, the Customer receives a confirmation of the Order made. Receipt of such confirmation confirms the fulfillment by the Contractor of its obligations for booking and further provision of transfer or transport services by third parties involved by the Contractor.
3.5. The receipt by the Customer of the confirmation of the Order gives rise to the Customer's obligation to pay for the booked services in the manner prescribed on the Contractor's website.
4. Procedure for the provision of services
4.1. The Contractor organizes a system of transfer, transport and other services, for the provision of which he engages third parties.
4.2. Under this Agreement, the Contractor is only responsible for communicating to a third party involved by the Contractor to provide services to the Customer, complete information necessary for the proper provision of services to the Customer (client).
4.3. The Contractor guarantees that he will make every effort to ensure the implementation of the Customer's Order on time and taking into account the specific requirements of the Customer.
4.4. All settlements for the services provided are made by the Customer with the Contractor or with a person providing transfer and transport services. Payment can be made by transfer to the Contractor's bank account, or made in cash to the person providing the services, or made using a bank card.
4.5. The customer has the right to make changes and additions to the Order no later than 12 hours from the date of receipt of confirmation from the Contractor.
4.6. The Customer has the right to mark the Order in full no later than 16 hours from the date of receipt of confirmation from the Contractor.
4.7. Failure by the Customer to comply with the deadline established by clause 4.6. of this Agreement, is the basis for the execution of the initial Order of the Customer by a third party engaged by the Contractor. In the event that the changes and additions of the Customer are feasible even taking into account the non-observance of the deadline established for the introduction of such changes and additions, the Contractor informs the Customer about this according to the details specified by him, with a recalculation, if necessary, of the cost of services.
4.8. The minimum term of transport services is determined on the Contractor's website.
4.9. The Contractor provides services for renting a car with a driver only within the framework of a preliminary order.
4.10. In case of cancellation of the Order by the Customer within the period specified in clause 4.7. of this Agreement, the amount paid by the Customer is returned within 10 (ten) banking days from the date of receipt.
4.11. In case of cancellation of the Order by the Customer in violation of the period established by clause 4.7. of this Agreement, the amount paid by the Customer is not refundable and remains with the Contractor as compensation for the costs he incurred in connection with the preparation for the execution of the Customer's Order.
4.12. Transport services do not apply to trips to airports, railway stations, bus stations and outside the city, these trips are transfers and are charged accordingly.
4.13. If the place of commencement of the provision of the transport service is the airport, then the first hour of the provision of the service is charged as a transfer, after which the provision of the transport service begins.
4.14. If the place of commencement of the provision of the transport service is another locality, different from the location of the Contractor, the cost of the provision of services increases by the cost of the transfer to the specified locality, while the time for delivering the car to the destination is considered a transfer, all subsequent service is a transport service.
4.15. The Contractor makes efforts to provide the Customer with a Russian-speaking or English-speaking driver, but does not guarantee this. The driver's lack of knowledge of any language is not the basis for the Customer's claims to the Contractor.
4.16. When ordering a transfer service, any address within the city limits of the selected settlement is considered additional, while the tariffication of additional arrivals is determined by the internal rules of the Contractor, the cost of arrival at an additional address is communicated to the Customer during the placing of the Order and cannot be changed after confirmation.
5. Rights and obligations of the parties
5.1. Obligations of the Customer:
5.1.1. Provide the necessary information for each Order, in the form of completed Orders on the Contractor's website or by sending the Order through the Messenger, ensuring the proper fulfillment of its obligations by the Contractor. In the event that incomplete or inaccurate information is provided, the Contractor reserves the right to change the cost of providing services unilaterally, or refuse to perform the service, and demand compensation from the Customer.
5.1.2. Provide the Contractor with accurate information about his address, e-mail address and phone number, which is necessary for the Contractor to promptly communicate with the Customer.
5.1.3. By the time specified in the Order, arrive at the place of commencement of the provision of services. The period of free waiting for the Customer (passenger), according to the agreed Order, is 20 minutes after the arrival of the train or intercity bus, 30 minutes after arriving at an address in the city (outside the city), 60 minutes after landing at the airport. Upon the expiration of the specified time and the non-arrival of the passenger, the Order is considered completed, and the service rendered without recalculation of the cost of the Order paid by the Customer.
5.1.4. Observe the rules for the carriage of passengers and baggage, established by transport charters, codes and relevant by-laws.
5.1.5. Treat the property of third parties with due care and discretion, comply with the rules for using such property established by third parties, and do not harm the property of third parties.
5.2. Obligations of the Contractor:
5.2.1. Book services according to the Customer's Order.
5.2.2. Ensure the provision of the services booked and paid in the prescribed manner to the Customer within the time specified in the Order after the receipt of funds to the account of the Contractor, provided that the Contractor sends a corresponding confirmation.
5.2.3. Timely inform the Customer about any unforeseen situations that may affect the execution of the Order.
5.2.4. Send confirmation to the Customer (information in the form of an SMS message or e-mail message, or an operator's call) that the Order has been accepted and the service will be provided at the time and place indicated in the Order.
5.2.5. Send the Customer a Transfer Confirmation for the transfer, confirming the Customer's right to receive the service.
5.3. Customer's rights:
5.3.1. Make changes and additions to the Order or cancel the Order in the manner and on the conditions established by this Agreement.
5.4. Contractor's rights:
5.4.1. Clarify the necessary information for the proper provision of services.
5.4.2. Refuse to provide services in case of unforeseen circumstances or due to other reasons that are within the control of the Customer, including but not limited to: providing incorrect or incomplete information on the transfer; finding the client (s) in a state of alcoholic or drug intoxication; performing actions on the part of customers that threaten the life and health of the driver and the condition of the car, etc. without reimbursing the Customer for the previously paid cost of services, as well as with the attribution to the Customer's account of all expenses, loss and damage that may arise in connection with the above reasons that influenced the inability to provide services by the Contractor.
5.4.3. The Contractor reserves the right, without any compensation to the Customer or the Client, to refuse to change the route directly during the provision of the service, but will make every effort to provide the service to the Customer and the proper execution of the terms of this Agreement.
5.4.4. To unilaterally amend the procedure for the provision of transfer or transport services (changing the route, replacing a vehicle with an equal in class, replacing a driver), without prejudice to the interests of the Customer.
5.4.5. To deviate from the time of delivery of the vehicle specified in the Customer's Order for a period not exceeding 15 (fifteen) minutes. This deviation does not entail payment of a fine or other compensation in favor of the Customer.
5.4.6. The driver has the right to demand the presentation of documents confirming the identity of the Client.
6. Settlement procedure
6.1. The cost of transfer and transport services is determined based on price lists and information posted on the Contractor's website. The final cost of services (a set of services) is determined based on the calculation of services in the Order.
6.2. Information on the cost of the ordered services is provided to the Customer prior to placing the Order. If he agrees with the cost of the ordered services, the Customer sends his Order to book services. The fact of sending the Order is recognized as the Customer's agreement with the cost of services.
6.3. Customer - an individual for the procedure of booking transfer services, the Customer undertakes to transfer all the necessary information requested on the Contractor's website or through the Messenger number. The customer has the right to choose the terms of payment upon arrival in cash or by credit card, or make a 100% prepayment in the amount indicated on the website when filling out the Order. When placing an order, the required amount is blocked on the Customer's card until the moment of its execution. In case of cancellation of the reservation before the deadline specified in the Itinerary Receipt for the transfer, the blocking of funds on the Customer's card is removed within 3 (three) business days.
6.4. Customer - a legal entity pays for transfer services on the terms agreed by the Parties separately.
7. Responsibilities of the parties
7.1. Customer responsibility:
7.1.1. If the trip is disrupted due to the fault of the Customer (incorrectly provided information about the ordered service, non-arrival of the Customer at the appointed place and time, cancellation of the Order in a time less than specified in this Agreement), the funds paid by the Customer are non-refundable.
7.1.2. In case of violation of clause 5.1.5. The customer undertakes to compensate for damage caused to third parties in full and unconditionally.
7.2. Responsibility of the Contractor:
7.2.1. If the trip is disrupted due to the fault of the Contractor (refusal to fulfill the Order in less than 3 hours), the latter refunds the cost of the paid services.
7.2.2. If the Customer is late for the flight due to the Contractor's fault, the latter will reimburse the Customer for the cost of reissuing an air (railway) ticket, but not more than ________ soums.
In this case, the Customer is obliged to provide the Contractor with documents confirming the existence of these costs, as well as documents confirming the existence of the Contractor's fault.
7.2.3. The Contractor under this Agreement is responsible for the timely and high-quality execution of the Order by third parties involved by him to fulfill the Order, within the limits of documented direct damage caused by such third parties to the Customer or the Client.
8. Procedure for resolving disputes
8.1. All disputes and disagreements that may arise between the parties as a result of the execution of this agreement will be resolved through negotiations and / or sending claims by the parties.
8.2. All claims arising in the course of the execution of this agreement are sent by the parties in writing. The term for consideration of the claim is 5 (five) working days from the date of receipt of the claim.
8.3. If it is impossible to resolve disputes through negotiations, the parties submit them for consideration to the court at the location of the Contractor. The applicable law will be the substantive law of the Republic of Uzbekistan.
8.4. The parties agreed that the services are considered to be provided by the Contractor properly and accepted by the Customer in full, if within 3 (three) days after the completion of the service, the Contractor has not received motivated written objections from the Customer. After the expiry of the above period, the Customer's claims regarding the lack of services, including in terms of quantity (volume), cost and quality, are not accepted.
9. Final provisions
9.1. This Agreement shall enter into force upon receipt of the Order for booking services from the Customer and will remain in effect until the parties fulfill their obligations under the Agreement.
9.2. By placing an Order for the provision of services, the Customer accepts the terms of this Agreement. This Agreement may be amended and supplemented by the Contractor without further notice to the Customer.
9.3. Force majeure circumstances (fire, hostilities, decisions of higher state bodies, strikes, etc.), as a result of which the obligations arising from this Agreement cannot be fulfilled, release the parties from liability for obligations.
9.4. By accepting this agreement, the Customer gives his consent to the use in any way of his personal data in terms of name, surname, patronymic, contact phone number, e-mail address, postal address, as well as personal data of third parties specified in the documents transmitted to the Contractor, exclusively within the framework of execution actual agreement.
9.5. The Contractor guarantees the confidentiality of the Customer's personal information provided by him when placing an Order for the provision of services.
9.6. The information contained on the site was received, collected and prepared by the Contractor for the Customer, and is reliable at the time of placing the Order.
9.7. Neither the Contractor, nor his employees, nor non-staff employees are responsible for losses arising from the use of the information contained on the site for the personal purposes of the Customer or for other practical purposes, as well as for direct or indirect losses or damages incurred as a result of malfunctions or interruptions in the work of the site.
9.8. Any information received by the Customer by e-mail or published on the site is intended for private, non-commercial use. The customer has no right to copy, broadcast, send out, publish, and also use in any other way for mass reproduction of materials taken from the site, without the written permission of the site administration.
9.9. The parties agreed that facsimile and other documents, as well as copies of documents received by electronic means of communication, have legal force equal to the original, if it is absolutely definitely established from whom they were received. In this case, the copies of documents received by the Party will have legal force until the originals of these documents are provided.
9.10. The Contractor under this Agreement is a legal entity duly registered in accordance with the current legislation of the Republic of Uzbekistan and having the following details:
LLC "Travel Cars"
Tashkent , st . Mirabadskaya-37, building 3
account 2020 8000 7008 9846 2001
in AIKB "Ipak Yuli", Mirabad branch
TIN 305 634 100
Tel. +99893 596-92-20
Email mail: firstname.lastname@example.org
Website : www.travelcars.uz